CaribSocial Help Center

What to include in a technical support ticket

Send useful troubleshooting details without sharing sensitive credentials.

When a CaribSocial feature is not working, open Settings → Help & Support and create a Technical Problem ticket.

Include the page or feature where the problem happened, what you were trying to do, what happened instead, and any error message you saw. If the problem is repeatable, include the steps that reproduce it.

Do not include passwords, one-time authentication codes or full payment card details. The Support Center automatically keeps the ticket conversation with your account and can carry Help article context when you came from an article.