CaribSocial Help Center

How to reply to CaribSocial Support

Continue a private Support conversation and know when a new ticket is required.

Open a ticket from My Tickets to see the original request and its conversation thread.

Staff replies appear as CaribSocial Support messages. Your own replies appear on your side of the conversation. Enter your response in the reply box and choose Send Reply.

Replies are available while the ticket is not Closed. If the ticket is closed, the conversation tells you to create a new ticket when you need more help.

Keep related updates in the same open ticket instead of creating duplicate requests for the same issue.