CaribSocial Help Center

How to create a CaribSocial Support ticket

Create a private Support ticket from Settings and include useful, safe troubleshooting detail.

CaribSocial Support is built into your account so your request and replies stay together.

To create a ticket

1. Open Settings and choose Help & Support.
2. Choose the closest available Support category.
3. Add a subject of at least 4 characters.
4. Describe the issue with at least 10 characters of useful detail.
5. Choose Create Support Ticket.

The description can be up to 10,000 characters. Include what happened and what you expected, but do not include passwords, one-time codes or full payment card details.

After creation, CaribSocial assigns a ticket number and opens the private ticket conversation.