CaribSocial Help Center

CaribSocial Support ticket statuses explained

Understand Open, In progress, Waiting on you, Resolved and Closed support states.

Each Support ticket has a status that tells you where the conversation currently stands.

The user-facing statuses are:

• Open — the request is active.
• In progress — Support is working on it.
• Waiting on you — Support needs information or a reply from you.
• Resolved — the issue has been marked resolved.
• Closed — the conversation is closed.

Open and Waiting on you receive the active status treatment in My Tickets. Read the latest staff reply whenever a ticket is waiting on you so the case can keep moving.